If you encounter a situation where your package is lost or arrives damaged, it’s important to take immediate steps to resolve the issue. Here’s what you can do:
- Check Tracking Information: Start by checking the tracking information provided by the seller. This can give you an idea of where your package is and any potential delays. If it shows as "delivered," but you haven’t received it, check with neighbors or other members of your household.
- Contact the Seller: If your package is lost or damaged, your first point of contact should be the seller on OnlyLatest. They are responsible for the orders they fulfill and can assist you with the next steps. Provide them with your order details, including the tracking number and a description of the issue.
- Document the Damage: If your package arrived damaged, take clear photos of the item and the packaging. This documentation will be helpful when discussing the issue with the seller or if you need to file a claim with the shipping carrier.
- Follow the Seller’s Instructions: The seller may have specific procedures for handling lost or damaged items. Follow their guidance, which may include filing a claim, returning the damaged item, or issuing a refund or replacement.
- Contact the Shipping Carrier: If the seller is unable to assist, or if your package is confirmed lost, you may need to contact the shipping carrier directly. Provide them with your tracking number and any relevant details about your shipment. They may have additional processes for locating lost packages or handling damage claims.
- Stay Informed: Keep an eye on your email for updates from the seller or shipping carrier regarding your claim. Communication is key, so make sure to check your spam folder just in case.
- Reach Out to OnlyLatest Support: If you’re not getting the help you need from the seller or shipping carrier, don’t hesitate to reach out to OnlyLatest’s support team through the Help Center. They’re here to assist you and ensure your shopping experience is satisfactory.