When it comes to returning or exchanging an item, the seller from whom you made your purchase is your go-to for assistance. Each seller on Only Latest takes charge of their orders and handles matters concerning cancellations, refunds, and returns autonomously.
How do refunds and returns work on Only Latest?
Refunds and returns on Only Latest operate seamlessly. After completing a sale, buyers can navigate to their account's orders section, where they'll find an option labelled "Cancel Order." Providing a reason for cancellation is mandatory. Once submitted, the seller receives the request and can initiate either acceptance or rejection, adhering to the specific refund policy associated with each product. If the seller is willing to accept this return, be sure to settle on the details in a message before returning the item. Additionally, when reviewing any orders in the order page of your account for potential returns, ensure that the status of your product indicates "fulfilled." We recommend that buyers review the refund and return policy displayed under each product before making a purchase.
What are listing policies on Only Latest?
Each seller on Only Latest must set their policies before listing any products, including terms for refunds, exchanges, and returns, which are mandatory for every item they sell. Sellers have the discretion to offer different return policies or decline returns for specific items. It's recommended to review the policies for each item when making multiple purchases from the same shop.
The seller wasn’t able to help
If the seller can’t help you, your next step is to request help from Only Latest by opening a case through our Request Help Center. With Only Latest's Purchase Protection program for qualifying orders, you’ll receive a full refund if your order never arrives, arrives damaged, or isn’t as described.
Only Latest is always here to assist you with any problems you may encounter. Please reach out to us.