Only Latest is a platform that hosts various independent sellers, and each seller may have their own return and refund policies. Therefore, it's important to review the specific policies of the seller you purchased from. You can find this information on the seller's product page or within their listings.
In general, Only Latest encourages sellers to provide clear and fair return and refund policies to ensure customer satisfaction.
Returns: Sellers may specify whether they accept returns or not. If returns are accepted, they usually outline the conditions for returning an item, such as the timeframe for initiating a return and any requirements for the item's condition (e.g., unused, undamaged, with original packaging).
Refunds: Sellers may specify their refund policies, which can vary. Common refund options include issuing a full refund, partial refund. Some sellers may require the buyer to cover return shipping costs, while others might offer prepaid return labels.
Exchanges: Sellers might provide the option for exchanges, allowing customers to replace an item with a different size, colour, or style. The availability of exchanges depends on the seller's policy.
Exceptions: Some items may be non-returnable or non-refundable due to their nature (e.g., personalized/customized items) or for hygiene reasons (e.g., earrings, intimate apparel). Sellers usually mention any exceptions in their policies.